Privacy

When you submit an enquiry, we collect the details you choose to provide, such as your name, preferred contact method, contact details (email/phone), and your message.

We also collect limited technical information to keep the service secure and reliable (for example, basic request logs). We aim to minimise data collection and only use information that is necessary to respond to you and operate the service.

We use your information to respond to enquiries, provide the requested information, and manage follow-up communication.

For quality and safety, we may keep a record of communications, including staff notes that are not visible to patients by default.

We do not sell personal information. We only share data where it is necessary to deliver services (for example, secure hosting and email providers), or where required by law.

We take reasonable measures to protect information, including access controls for staff and audit trails for administrative actions.

You can contact us to request access, correction, or deletion of personal information where appropriate. We may need to verify your identity before responding.

If you prefer not to share information online, you can contact us by phone instead.